Refund and Returns Policy

At VincyPrint, we are committed to ensuring complete customer satisfaction. We offer a comprehensive and customer-friendly return and refund policy that accepts returns for both defective and non-defective products.

Order Cancellation

• Cancellation Window: You can cancel your order within 24 hours of placing it at no additional cost.
• Cancellation Method: Contact our customer support at [email protected] or through our website contact form.
• After 24 Hours: If your order has already been processed or is in production, cancellation may not be possible, but you can still return the item once received under our standard return policy.

Return & Refunds Policy

Return Window

You may initiate a return within 30 days of receiving your order for any reason.

ALL Accepted Return Reasons

✅ Defective/Quality Issues:

• Items arrive damaged during shipping
• Manufacturing defects or printing errors
• Incorrect product sent (wrong item, size, color, design)
• Significantly different from product description
• Poor print quality or material defects

✅ Non-Defective/Customer Satisfaction:

• Change of mind – no longer want the item
• Size issues – doesn’t fit as expected
• Color/design dissatisfaction – doesn’t meet expectations
• Quality concerns – not satisfied with material or print quality
• Received as unwanted gift
• Ordered wrong item by mistake
• Found better price elsewhere
• Any other reason – as long as item meets return conditions

Return Conditions

For non-defective returns, items must be:

• Unworn and unwashed
• In original condition with all tags attached
• In original packaging (if applicable)
• Returned within 30-day window

Exchange Policy

We gladly accept exchanges for:

• Different sizes
• Different colors/designs
• Different products of equal or greater value

Exchange Process:

1. Contact us with your exchange request
2. We’ll provide exchange instructions
3. Send original item back to us
4. We’ll send replacement item once received
5. If new item costs more, pay the difference
6. If new item costs less, we’ll refund the difference

How to Request a Return, Refund, or Exchange

Easy 4-Step Process:

1. Contact Us:

   • Email: [email protected]
   • Include: Order number, reason for return/exchange, and photos (if defective)
   • No prior authorization required – we’ll respond within 24 hours

2. Return Instructions:

   • We’ll provide return address and instructions immediately
   • For defective items: We provide prepaid return label
   • For non-defective items: Customer covers return shipping

3. Package and Ship:

   • Carefully package your item(s)
   • Use trackable shipping method for your protection
   • Send tracking number to [email protected]

4. Processing:

   • We’ll inspect and process your return within 2 business days of receipt
   • Refund/exchange processed immediately after approval

Shipping & Fees

Return Shipping Costs:

• Defective/Incorrect Items: FREE – We provide prepaid return label
• Non-Defective Returns: Customer responsible for return shipping
• Exchanges: Customer pays return shipping, we cover shipping for replacement

Restocking Fees:

• NO restocking fees for any returns

Refund Processing

• Processing Time: 2-3 business days after we receive your returned item
• Refund Method: Original payment method
• Refund Timeline: 3-5 business days for most payment methods (may take 7-10 business days for some banks)
• Confirmation: Email notification sent when refund is processed

Items NOT Eligible for Return

Limited exceptions only:

• Items clearly marked as “Final Sale” at time of purchase
• Customized/personalized items that were made-to-order according to your specifications (unless defective)
• Items returned after 30-day window
• Items that show signs of excessive wear or damage caused by customer misuse

Note: Even personalized items can be returned if they arrive defective, damaged, or significantly different from what was ordered.

Customer Protection

• Lost Returns: We’re not responsible for returns lost in transit – use trackable shipping
• Damaged Returns: Items must be returned in sellable condition
• Fraud Protection: All returns are inspected for authenticity and condition
• Dispute Resolution: Contact us immediately if there are any issues with your return

Customer Support

• Email: [email protected]
• Response Time: Within 24 hours
• Return Address: 12 Villa Valtelena, Lake Elsinore, California, CA 92532
• Business Hours: Monday-Friday, 9 AM – 6 PM EST
• Weekend Support: Email support available 7 days a week

Return Reasons Summary

✅ WE ACCEPT RETURNS FOR:

• Defective or damaged items
• Incorrect items sent
• Change of mind
• Size/fit issues
• Color/design dissatisfaction
• Quality not as expected
• Gift returns
• Ordered wrong item
• Found better price elsewhere
• Any other dissatisfaction

✅ WE ACCEPT EXCHANGES FOR:

• Different sizes
• Different colors/designs
• Different products
• Equal or different value items

❌ WE CANNOT ACCEPT:

• Items marked “Final Sale” (unless defective)
• Returns after 30 days
• Worn/washed/damaged items
• Custom orders (unless defective/incorrect)

Our Commitment

VincyPrint is committed to:

• 100% customer satisfaction
• Fair and transparent return process
• Quick response times
• Hassle-free returns and exchanges
• Standing behind our product quality

Questions? Contact us anytime at [email protected]. We’re here to help make your experience with VincyPrint exceptional.

Policy URL: https://vincyprint.com/refund-and-returns-policy/
Last Updated: June 2025