Shipping Policy

Effective Date: June 2025
Applies to: All orders placed via www.vincyprint.com

📦 1. Order Processing Time

• All orders are processed Monday through Saturday, excluding major holidays.
• Orders placed before 2:00 PM PST (GMT-8) will be processed the same day.
• Orders placed after 2:00 PM PST will be processed the next business day.
• Processing time typically takes 1–3 business days, depending on product availability and order volume.
• You will receive a shipping confirmation email with a tracking number once your order is dispatched.

🚚 2. Shipping Time & Delivery Estimates

• Shipping carrier: We ship via trusted couriers such as USPS, UPS, or FedEx, depending on your location.
• Transit time (United States): Estimated between 5–7 business days.
• Shipping days: Orders are shipped from Monday to Saturday.
• Total estimated delivery time:
  → 6–10 business days (including processing + transit time).

💰 3. Shipping Fees

• Flat shipping rate: $4.95 for all U.S. destinations.
• Free shipping: May be available during special promotions (if clearly stated).
• We currently do not ship to:
  • U.S. military bases (APO/FPO addresses)
  • U.S. Territories (e.g. Guam, Puerto Rico)

🧾 4. Taxes & Duties

• VincyPrint does not charge sales tax on purchases at checkout.
• Customers are responsible for any applicable local, state, or federal taxes, duties, or import fees assessed upon delivery (if applicable).

🕓 5. Delayed or Late Shipments

We strive to deliver all orders within the stated timeframes. However, delivery may be delayed due to:

• Carrier issues (weather, staffing, volume)
• Incorrect or incomplete shipping addresses
• High-demand seasons or unforeseen events

If your order is delayed beyond 30 days, please contact our support team and we will provide a full refund or reship your order upon request.

❌ 6. Undeliverable or Lost Packages

If your tracking shows “delivered” but you haven’t received your package:

1. Check all secure areas around your delivery address
2. Ask household members or neighbors
3. Contact the shipping carrier for assistance

If the issue persists, please email us at [email protected]. We will investigate and do our best to resolve the issue.

⚠️ Note: We are not liable for packages marked “delivered” by the carrier but not located by the recipient unless confirmed lost by the shipping service.

✉️ 7. Incorrect or Incomplete Address

• Customers are responsible for entering accurate shipping information.
• If an incorrect address is submitted and the package is undeliverable, we may:
  • Withhold refund or
  • Reship the item once returned (additional shipping charges may apply)

💡 Tip: Contact us at [email protected] immediately if you notice an error in your address. We’ll attempt to update it before shipment but cannot guarantee changes after dispatch.

🚫 8. Refused Deliveries or Repeated Failed Attempts

If a package is:

• Refused by the customer, or
• Undeliverable after multiple attempts by the courier

→ VincyPrint reserves the right to cancel the order and deduct shipping and handling costs from the refund.

📌 9. Special Notes

• Shipping times are estimates and not guaranteed.
• VincyPrint is not responsible for delays caused by carriers, customs clearance, natural disasters, or other uncontrollable events.
• During peak seasons (e.g., holidays), shipping times may extend beyond usual estimates.

📞 10. Contact Us

If you have any questions about shipping, delays, or lost packages, contact our customer support:

• Email: [email protected]
• Response Time: Within 24 business hours
• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM PST
• Return Address: Provided via email upon request

✅ We are committed to delivering your order promptly and keeping you informed every step of the way. Thank you for shopping with VincyPrint!